Returns, Exchange & Refunds Policy
At Cartydeals, your happiness is our priority! We have a simple and easy Return & Refund Policy to make sure you are fully satisfied with your shopping experience.
Returns and Exchanges:
When You Can Return or Exchange:
You can request a return or exchange within 5 days after getting your order if:
- The product is damaged or broken.
- You received the wrong item.
- Something is missing from your order.
How to Start a Return or Exchange:
- Email us at [email protected] within 2 days of delivery.
- Please include photos or videos showing the damage or wrong item.
- Our team will reply within 48 working hours with next steps.
- We will arrange a pickup for the return or exchange.
Refunds:
When You Can Get a Refund:
- If the product is damaged or defective.
- If we cannot replace the item.
How the Refund Works:
- Once we get the returned item and check it, we’ll tell you if your refund is approved.
- If approved, we’ll send your refund to your original payment method within 3–5 business days.
Shipping Costs:
- You need to pay for returning the item yourself.
- Shipping costs are not refundable. If you get a refund, we will deduct the return shipping cost.
Late or Missing Refunds:
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card company — sometimes it takes a little time.
- Then, contact your bank — refunds can take a few days to show up.
If you still haven't received it, please email us at [email protected].
Contact Us:
If you have any questions about returns, exchanges, or refunds, you can reach our 24x7 support team at [email protected].
Thank you for shopping with Cartydeals!